Frequently Asked Questions
Answers about booking, payment and cancellation. For anything else, use Live Chat.
How do I book a service?
Pick a category, then a service, city, date and time, add your address and submit. You see the starting price before you submit, and you can track the booking status in My Bookings.
When do I pay?
Payment is after the service is completed, unless admin confirms different instructions in Settings. No payment is taken on this website at booking time.
Can I cancel or reschedule a booking?
Contact support through Live Chat as early as possible with your booking number. Admin will confirm whether the booking can be cancelled or moved.
Who is the provider for my booking?
Admin assigns an approved provider to your booking. Once assigned, the provider name shows on your booking page and the provider updates the status as the work progresses.
What if I am not happy with the work?
Use Live Chat to tell support what happened, with your booking number. Admin reviews the booking and the provider rating before deciding the next step.